ZeroTouch Support

Do my customers need to download anything to get started?

There is no app required. Your customers simply point their smartphone camera to the QR code on display and your menu will pop up in their browser. In case your customers have an older model phone, they simply type in your menu code on menu-id.com to retrieve the menu.

Which payment types are accepted?

Customers can pay on their phone using debit & credit, venmo, and paypal. Other payment options are being integrated soon, for example Apple Pay.

How do I get started?

Download the ZeroTouch Order and Pay app, and get started in minutes, all from your phone:

Enter your business name, upload your logo or a picture
Create your menu, and add photos if you like
Download one of our QR code templates to display in your restaurant, or create your own

How do I let my staff monitor and process new orders?

You can download the ZeroTouch Order and Pay app on as many devices as needed for your staff to track orders coming in. New orders are highlighted in the app, including table numbers or a pick up note. When selecting an order, all details are shown, and you can change the status to 'in progress' and 'ready'.

How do I change the menu?
Did the chef prepare a new appetizer? Or did you run out of one of the main dishes? With the ZeroTouch Order and Pay app, you can create new menu items in seconds, and make existing menu items temporary unavailable with the tap of a button. Your server, host, manager can do all of this, on the fly, within the app.

How do I get paid?

ZeroTouch Order and Pay is an official PayPal Partner. PayPal facilitates the payment processing. The app allows you, in a few simple steps, to sign up for a PayPal Business Account or connect an existing PayPal Business Account. Payments are made to you immediately after each transaction.

Do I need to commit to a subscription or contract?

No contracts, no subscriptions, no hassle. Pay per use.

Concessions receive $0.30 convenience fee which is automatically added to each customer checkout which covers the ZeroTouch fees for orders up to $10.

ZeroTouch charges 1.5% + 15c per transaction. Separately, PayPal charges 2.9% + 30c per transaction (Youth Soccer Club Concessions enjoy a discounted rate).

Restaurants are charged 1% per transactions, with a maximum of $300 per month. Separately, PayPal charges 2.9% + 30c per transaction.

Are customers able to start a tab?

Our development team is exploring a tab functionality at this moment, it is listed as one of our upcoming features.

Can I integrate with my POS system?

Yes, we will release an update soon offering POS integration using Chowly.

How do I refund a customer?

Go to your PayPal app, or log in to you PayPal account, locate the specific transaction, click refund, and decide the amount to refund.

How do I create my own QR display material?

To download a high quality version of your QR code please visit menu.gozerotouch.com/qr and enter your MENU ID for a simple QR code. You can go to menu.gozerotouch.com/mypop for ready-to-print material. We recommend downloading a version of the QR code that displays your MENU ID below.

Contactless and Mobile Ordering for Concessions and Restaurants

DOWNLOAD AND SET UP IN MINUTES

INTUITIVE AND EASY TO USE

CREATE A NEW MENU

TURN MENU ON/OFF

ADD / DELETE MENU ITEMS

GET YOUR QR DISPLAY MATERIAL

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FAQs