Tap and hold the "Create Menu" button for 2 seconds, select "Import from Template", type the template code "MASTR".
Do my customers need to download anything to get started?
There is no app required. Your customers simply point their smartphone camera to the QR code on display and your menu will pop up in their browser.
Which payment types are accepted?
Customers can pay on their phone using debit & credit, venmo, and paypal. Other payment options are being integrated soon, for example Apple Pay.
How do I monitor and process new orders?
You can download the ZeroTouch Order and Pay app on as many devices as needed for you and your staff to track orders coming in. New orders are highlighted in the app. When selecting an order, all details are shown, and you can change the status to 'in progress' and 'ready'. If you have turned on the 'notification' feature in the menu setting, your customers will receive a text when the status of the order changes, and when it's ready for pick up.
How do I change the menu? With the ZeroTouch Order and Pay app, you can make menu changes on the fly! For example, you can create new menu items in seconds, and make existing menu items temporary unavailable with the tap of a button.
How do I get paid?
ZeroTouch Order and Pay is an official PayPal Partner. PayPal facilitates the payment processing. The app allows you, in a few simple steps to connect to an existing PayPal Business Account. If you don't have an account yet, one will be created for you. Once the PayPal onboarding is complete, your funds will be available to you instantly after each transaction.
Do I need to commit to a subscription or contract?
ZeroTouch means no contracts, no subscriptions, no hassle. Just agree to the Terms & Service during sign up, and you'll be charged a small transaction fee on every transaction. Pay as you go.
What are the transaction fees?
As the concessionaire you'll receive a $0.30 convenience fee which is automatically added to each customer checkout. This will cover the ZeroTouch fees for orders up to $10. In the app you can adjust the concession fee from $0.00 to $0.50.
ZeroTouch charges 1.5% + 15c per transaction.
Separately, PayPal charges 2.9% + 30c per transaction
How do I refund a customer?
Go to your PayPal app, or log in to you PayPal account, locate the specific transaction, click refund, and decide the amount to refund.
How do I create my own QR display material?
To download a high quality version of your QR code please visit menu.gozerotouch.com/qr and enter your MENU ID for a simple QR code. You can go to menu.gozerotouch.com/mypop for ready-to-print material.